Shipping and Delivery
Christmas Delivery Cut-Off Times/Opening Hours
All orders placed before 2pm on Monday 23rd December will be dispatched before Christmas, but we cannot guarantee delivery before the 25th. Please give us a call if you are interested in upgrading the delivery service.
Titan Pro HQ is closed between Wednesday 25th December 2024 and Wednesday 1st January 2025, opening again on Thursday 2nd January 2025.
Standard Delivery Conditions - Large Items
Our deliveries of large items on pallets are carried out by experienced couriers. The usual delivery time is approximately 3 working days from receipt of your order. The couriers will contact you to arrange a delivery day, so please ensure you provide the best contact number(s) for them to call you on. All of our products have their associated shipping cost displayed on the web page, below the "Add to Basket" button. Adding an item/items to your basket will also calculate the total cost.
Orders placed before 2pm (excluding Gold PDI assemblies) on weekdays (Monday to Friday) will be processed/dispatched on the same day unless otherwise noted. If an order is placed after 2pm on Friday, or over the weekend, this will be dispatched on the following Monday.
Our deliveries of large items generally take place between 9am and 6pm; in busier periods delivery may take place later in the evening.
We also offer a number of upgrades to our delivery services, which can be seen in the table below - if you would like to add any of these to your order, please give us a call at 01258 489161 and this can be organised for you.
| Service |
Additional Cost |
Cut-Off Time |
Notes |
| Next Working Day Delivery |
£20 |
13:00 on the day prior |
UK mainland addresses only |
| Saturday Delivery |
£65 |
12:00 on the Friday prior |
UK mainland addresses only |
| AM Delivery |
£20 |
13:30 on the day prior |
UK mainland addresses only |
| Restricted Access |
Quote Required |
N/A |
Please contact us before purchase if you have access issues, so this can be cleared with the couriers |
| Remote Areas |
Quote Required |
N/A |
|
| Republic of Ireland |
Quote Required |
N/A |
A valid registered PPS number must be provided |
| European Addresses |
Quote Required |
N/A |
|
Restricted Access
We must be made aware if you have any access restrictions to your property before delivery is made. Restricted access could include low bridges, narrow lanes or tight turning areas - things that may impact the ability of a vehicle to reach your property. If we are not made aware of this, your delivery may be delayed and may incur additional delivery charges.
Receiving Your Delivery
Someone must be on-site to receive and sign for all of our machine/larger pallet-based deliveries. Owing to the large nature of these deliveries, our couriers are unable to leave these items without a signature. We always request that the couriers contact you before making delivery to ensure that the date for delivery is suitable and so that you can ensure that someone will be available to sign for the item. If delivery is arranged with the couriers but you are not available to accept the delivery on the arranged date, there may be additional fees for subsequent delivery attempts.
Damaged Deliveries
If your item shows any signs of damage upon arrival, we recommend rejecting the delivery from the courier and request that it be returned to the sender. If you are to do so, please contact us as soon as possible to inform us of this damage so we can work with the couriers to get this resolved for you as swiftly as possible.
Remote Deliveries
Remote areas are classified as those that our standard delivery charge does not cover, which includes areas in the Highlands of Scotland, any off-shore locations and Northern Ireland. These may include, but may not be limited to, the following postcodes:
AB, BT, DD, DG, E, EH, FK G, HS, IM, IV, JE, KA, KW, KY, LD, LL32+, ML, N, PA, PH, PO30+, SA, SE, SW, TD, W and ZE.
These totals will be adjusted automatically when you proceed through the checkout should a delivery surcharge apply. If you would like a quotation or any potential information on the delivery charge to a specific area, please click here to fill out a shipping enquiry form. Delivery to some of these postcodes may take slightly longer than the standard 3 working day delivery timescale.
Standard Delivery Conditions - Small Items
Our deliveries of smaller items will utilise Royal Mail postage in most instances, though other door-to-door couriers may be employed depending on the size/weight/value of a specific item. Orders placed before 3pm on weekdays (Monday to Friday) will be processed/dispatched on the same day unless otherwise noted. If an order is placed after 3pm on Friday, or over the weekend, this will be dispatched on the following Monday. Should you require a faster delivery on smaller items, your delivery can be upgraded to a TNT next-working-day service for an additional charge - please contact us at sales@titan-pro.co.uk or give us a call at 01258 489161 for more information. Restrictions may apply.
Bank Holidays
Our offices and our delivery partners are closed on bank holidays in England, so deliveries over these periods may be slightly delayed. You can find information on upcoming bank holidays by clicking here to find the GOV.UK website.